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terms and conditions

MEMBERSHIP, WEBSITE MATERIALS, PRODUCTS & SERVICES, AND MEMBERS’ PRIVACY

  • The Association reserves the right to alter or withdraw a member’s membership or refuse membership should the necessary proof of qualifications held not be provided or the Association has other reasonably grounds to do so.

  • The Association shall have the absolute right to alter or amend or add to terms and conditions of membership.

  • A member is entitled to state to any third party that they are a member of the Association.
  • However, if a member wishes to use the Associations logo or trademark or any information or material published in any form whatsoever by the Association then express written consent must be obtained from a director of the Association, such consent may be withheld by the Association.
  • All Intellectual Property Rights (including, without limitation, all database rights, rights in designs, rights in know-how, patents and rights in inventions (in all cases whether registered or unregistered and including all rights to apply for registration) and all other intellectual or industrial property rights in any jurisdiction) in any information, content, materials, data or processes contained in or to this website belong to the British Barbers’ Association or its licensed source, or Barbers & Hairdressers Limited.

  • All rights of the British Barbers’ Association in such Intellectual Property Rights are hereby reserved. The BBA reserves the right, at any time and without prior notice, to remove or cease to supply any product or service contained on this website. In the event that such removal takes place we shall not be liable any way whatsoever for such removal.

  • All prices of products and services (and any offers) posted online are subject to change without notice. All products and services are subject to availability and we give no guarantee in this regard. The details of products and services on this website are not, and should not be construed as, an offer to sell or buy such products or services by the relevant company. The company advertising the products or services concerned may accept or reject your offer at its sole discretion.
  • Words and images on this website are protected by copyright and may not be reproduced or appropriated in any manner without the written permission of their respective owner(s).

  • While the BBA has taken care in the preparation of the contents of this website, this website and the information, names, images, pictures, logos, icons regarding or relating to the BBA and related company, or the products and services of the same (or to third party products and services), are provided on an ‘as is’ basis without any representation or endorsement being made and without any warranty of any kind, whether express or implied, including but not limited to, any implied warranties f satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. To the extent permitted by law, all such terms and warranties are hereby excluded. In no event will the BBA or any BBA related company be liable (whether in contract or tort (including negligence or breach of statutory duty) or otherwise) for any losses sustained and arising out of or in connection with use of this website including, without limitation, loss of profits, loss of data or loss of goodwill (in all these cases whether direct or indirect) nor any indirect, economic, consequential or special loss.

  • The BBA does not represent that the information contained in this website is accurate, comprehensive, verified or complete, and shall accept no liability for the accuracy or completeness of the information contained in this website or for any reliance placed by any person on the information.

  • The BBA does not warrant that the functions or materials accessible from or contained in this website will be uninterrupted or error free, that defects will be corrected or that this website or the server that makes it available are virus or bug free or represent the full functionality, accuracy, reliability of the materials.

  • If any of these Terms and Conditions (or any terms and conditions relating to a product or service referred to in this website) should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which such terms and conditions are intended to be effective, then to the extent of such illegality, invalidity or unenforceability, and in relation to such state or country only, such terms or condition shall be deleted and severed from the rest of the relevant terms and conditions and the remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable.

  • The BBA is committed to protecting your privacy. We comply with the principles of the Data Protection Act 1998 and aim to maintain consistently high levels of best practice in our processing of personal and/or sensitive personal data.

  • We use the information we receive from you to provide goods and/or services that you request, to communicate with you, and to personalise our information sent to you. We store all the information you provide us, including information provided via forms you complete on our website, and information which we may collect from your browsing. Our server, in common with nearly all web servers, logs each page that is downloaded from the site.

  • Examples of how information might be useful include preparing an insurance quote for you, or what products you might be interested in.

  • Third parties may deliver some of our products to you or provide all or part of the service requested by you. In these instances, whilst the information you provide will be disclosed to them, it will only be used for the administration of the service provided (including for example claims processing), underwriting and pricing purposes as appropriate, testing, and to maintain management information for business analysis.

  • We ask for your telephone number, and email address to enable us to contact you in relation to an enquiry you have made, to contact you about relevant products or services, to contact you if there is a genuine reason for doing so. If you provide us with credit or debit card details in order to pay for a service or product, we will keep such details secure and ensure that the details are only used further with your consent and/or for the purposes of any appropriate refunds.

  • When you enter a contest or other promotional feature, we may ask for your name, address, telephone numbers and email address so we can administer the contest and notify winners.
  • Generally by providing the requested data you consent to us using that data for administrative purposes and for informing you of other products and services by letter, SMS, telephone and/or email. We may also use the information we collect to occasionally notify you about changes to the website.

  • As required by the Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information you have given to us.

  • If we provide information to a third party (either a provider of a product or service, or an external data processing agency such as a mailing house) we will exercise the strictest control over the third party contractually, requiring it and any of its agents and/or suppliers to maintain the security and confidentiality of the information and restrict access to those of its own employees; use the data for the agreed purpose only and prevent it being used for any other purpose by any other party; refrain from communicating with you other than concerning the product or service in question; return the data to us at the conclusion of any contract term and destroy or delete any copies made of all or any part of the information unless copies are needed to be kept to comply with regulations.

  • In addition, we will restrict the information disclosed to the absolute minimum necessary, for example, to provide the product or service.

  • We will not publish any direct contact details about you or your business, except where you specifically confirm that you wish such information to be published.

  • Unless otherwise specified, the products and services described in this website are available at the prices quoted only to UK residents (excluding the Channel Islands and Isle of Man).
  • The BBA makes no representation that any product or service referred to on the website is appropriate for use, or available in other locations. The information and other materials contained in this website may not satisfy the laws of any other country and those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable. These Terms and Conditions and any terms and conditions of membership relating to products or services described in this website shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising in relation to the same shall, unless otherwise expressly agreed, be subject to the exclusive jurisdiction of the courts of England and Wales.

  • If you apply for any product or service detailed on this website, these Terms and Conditions should be read in conjunction with any other terms and conditions which relate to any such product or service and, in the event of any contradiction between these Terms and Conditions and the specific terms and conditions relating to such product or service, the latter shall prevail.

  • The images, logos and names on this website which identify the BBA, or Barbers & Hairdressers Limited or third parties and their products and services are proprietary marks of the BBA or the relevant third parties. Nothing contained in this website shall be deemed to confer on any person any license or right on the part of the BBA or any third party with respect to any such image, logo or name.

  • These terms and conditions may be varied by the Association without notice.
  • Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
  • United Arab of Emirates is our country of domicile.
  • Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.
  • If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
  • The cardholder must retain a copy of transaction records and Merchant policies and rules.


  • TERMS & CONDITIONS FOR PURCHASES FROM www.thebarbersarms.co.uk

  • These terms and conditions ("the Terms") govern the users ("you" or "your") use of the website www.thebarbersarms.co.uk ("the Website") and your relationship with The BHL Limited (trading as British Barbers Association) whose registered office is at Westminster House, Gravesend- Kent DA12 2PL

  • 1. AGREEMENT

  • By using the Website you agree to be bound by these Terms.

  • 2. AMENDMENTS

  • We reserve the right to:
  • update these Terms from time to time and any changes will be notified to you via a suitable announcement on the Website. It is your responsibility to check for such changes. The changes will apply to the use of the Website after we have given such announcement. If you do not wish to accept the new Terms you should not continue to use the Website. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms; and
  • modify or withdraw, temporarily or permanently, this Website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Website or its contents.

  • 3. REGISTRATION

  • You warrant that:
  • the personal information which you are required to provide when you register is true, accurate, current and complete in all respects; and
  • you are not impersonating any other person or entity

  • The products purchased on this site are for private and domestic use only and are not for re sale. Unless you have notified us by email and received a trade code for discount. You will notify us immediately of any changes to the personal information by e-mailing or telephoning our customer service representatives at: e-mail address : Customerservice@britishbarbersassociation.com

  • 4. PRIVACY POLICY

  • We will treat all your personal information as confidential. When you shop on this Website, we will ask you to input personal details in order for us to identify you, such as your name, e-mail address, billing address, delivery address, credit card or other payment information.

  • 5. PROTECTING YOUR SECURITY

  • We take the risk of internet fraud very seriously. With the volume of fraudulent credit card transactions increasing, we make every effort to ensure all orders are thoroughly checked using the information already supplied. There is a possibility we may contact you to make additional security checks and we ask for your co-operation to enable us to complete them. We will not tolerate fraudulent transactions and such transactions will be reported to the relevant authorities.

  • By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected.

  • 6. COMPLIANCE

  • The Website may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and its use. You agree not to upload or transmit through the Website:
  • any computer viruses or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer; and
  • any material which is defamatory, offensive or of an obscene character

  • 7. INDEMNITY

  • You agree to fully indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms by you, or any other liabilities arising out of your use of this Website or any other person accessing the Website using your personal information.

  • 8. THIRD PARTY LINKS

  • As a convenience to our customers, the Website may include links to other websites or material which is beyond our control. For your information, we are not responsible for such websites or material nor do we review or endorse them. We will not be liable, whether directly or indirectly, for the privacy practices or content of such websites nor for any damage, loss or offence caused or alleged to be caused in connection with, the use of or reliance on any such advertising, content, products, materials or services available on such external websites or resources.

  • 9. ORDERS

  • All orders are subject to acceptance and availability. If the goods ordered are not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order.
  • Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time. You acknowledge that any automated acknowledgment of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website. The conclusion of a contract between you and us will take place when we (i) debit your credit, debit card or PayPal account or (ii) dispatch the goods to you or commence the services, whichever is the later.

  • We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party procures unauthorised access to any data provided by you when accessing or ordering from the Website.

  • The products sold on the Website are not for re-sale or distribution. Unless you have registered with the BBA as a Trade buyer. We reserve the right to cancel orders and/or suspend accounts where we believe products are being ordered in breach of this provision.

  • You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified.

  • 10. CANCELLATION RIGHTS

  • Where you have purchased the goods or services as a consumer (i.e. for private use as opposed to business use), please note that you are entitled to cancel any contract completed with us within 7 days from the day after receipt of the goods or services. If you do cancel a contract pursuant to this clause 9, then: you must notify us by contacting us or writing British Barbers Association, Westminster House, Gravesend- Kent DA12 2PL
  • you must retain possession of the goods or services and ensure that the goods or services are kept in the same condition as they were when they were delivered until such time as the goods or services are either collected by us or delivered back to us by you;
  • we will notify you of when we wish to collect the goods or services. The goods and services will be collected by us within 28 days of our receiving your cancellation notice and we will charge the cost of collecting the goods or services, and will deduct this from any sum owed by us to you.
  • We will refund any monies you have paid to us within 30 days of receipt of your cancellation notice.

  • 11. PRICE AND PAYMENT

  • All prices shown are inclusive of VAT (where applicable) and are correct at the time they are entered on to the system. We reserve the right, however, to change prices at any time without notice to you.

  • Orders with a delivery address outside the UK may be subject to import duties and taxes (including VAT) which are levied once a delivery reaches your destination country. Any such additional charges must be borne by you. You should note that customs policies and practices vary widely from country to country. We recommend that you contact your local customs office for information.

  • Please note that when shipping goods from outside of the United Kingdom, cross border shipments may be subject to opening and inspection by customs authorities. In respect of all goods dispatched to you to an address outside of the United Kingdom, you are deemed to be the importer of the goods and must therefore comply with all the laws and regulations of the country into which the goods are being delivered.

  • Payment can be made by any major credit . Payment will be debited and cleared from your account before the dispatch of your good or provision of the service to you.

  • In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order in accordance with clause 9, we are not required to sell the goods to you at the price shown. We always try and ensure that the prices of goods shown on our Website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel your order and you have already paid for the goods, then you will receive a full refund.

  • You confirm that the credit, debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery.

  • You may only use one discount code with each order. We reserve the right to reject or cancel any orders where you add more than one discount code to the basket.

  • We allow you to use discount codes strictly on the terms and conditions upon which they were issued which, amongst other things, may include terms relating to your eligibility to use them and a maximum order value.

  • Please familiarise yourself with these terms and conditions before you place an order as we reserve the right to reject or cancel any orders which do not comply with these terms even if your credit or debit card has been charged. If there is any inconsistency between the terms and conditions upon which the discount codes were issued and these terms and conditions, the discount code terms and conditions prevail.

  • 12. ELIGIBILITY TO PURCHASE

  • To be eligible to purchase goods on this Website and lawfully enter into and form contracts on this Website under English law you must:
  • if an individual, be 18 years of age or over; and
  • register your real name, address, phone number, e-mail address any other details requested.

  • By offering to purchase goods and services you represent to us that you are 18 years of age or over and authorise us to transmit information (included updated information) to obtain information from third parties, including but not limited to, your debit or credit card numbers or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

  • 13. INTELLECTUAL PROPERTY

  • The content of the Website is protected by copyright, trade marks, database and other intellectual property rights and you acknowledge that the material and content supplied as part of the Website shall remain with us or our licensors.

  • You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website.

  • 14. LIMITATION OF LIABILITY

  • Notwithstanding any other provision in the Terms, nothing in these Terms:
  • affect or limit your rights as a consumer under English law; or
  • will exclude or limit our liability for death or personal injury resulting from our negligence.

  • The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties, whether express or implied, in relation to it and its use. You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. You must bear the risk associated with the use of the Internet.

  • Whilst we will try to ensure that material included on the Website is correct, reputable and of high quality, we cannot accept responsibility if this is not the case. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website. If we are informed of any inaccuracies in the material on the Website we will attempt to correct this as soon as we reasonably can.

  • In particular, we disclaim all liabilities in connection with the following:
  • incompatibility of the Website with any of your equipment, software or telecommunications links;
  • technical problems including errors or interruptions of the Website;
  • unsuitability, unreliability or inaccuracy of the Website; and
  • failure of the Website to meet your requirements.

  • To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (both of which terms includes, without limitation, pure economic loss, loss of profits, loss of business, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Website.

  • 15. SEVERANCE

  • If any part of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of the Terms.

  • 16. WAIVER

  • No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

  • 17. ENTIRE AGREEMENT

  • These Terms form the entire basis of any agreement reached between you and us.

  • 18. LAW AND JURISDICTION

  • These Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts.

  • Returns

  • In the unlikely event that you are not 100% satisfied with items delivered. Please note that the following returns procedure must be followed, and failure to do so may result in us being unable to exchange goods or provide refunds. Also please be aware that we cannot be held responsible and provide refunds/exchanges on stock affected by circumstances beyond our control. This includes damage and neglect after goods are received, goods being stored in climatic conditions such as extremes of temperature that can affect some items - Should you wish to return an item for any reason please notify us within 48 hours of receipt of your order of any part that is unsatisfactory. In order to arrange a return, please contact us and inform our customer service team of your order number, the item you are returning and the reason for the return.

  • We will then reply with a unique returns authorisation number and the address you need to send the item to.

  • You'll need to package the item securely and include:
  • Your order number
  • The returns authorisation number
  • Whether a replacement or refund is needed
  • The reason why you are returning the item.

  • Goods returned should be in their original condition and packaging in which they arrived, along with a copy of the invoice or packing slip.

  • Once received items will be checked and refunds on goods and postage arranged where suitable. We cannot issue refunds on simply unwanted goods due the perishable nature of goods on sale. Refunds/exchanges will only be offered on items that are faulty, and were clearly so at the time at which they were dispatched.

  • 20. ALL COMPETITIONS

  • We reserve the right to amend these Terms from time to time. These rules will be deemed incorporated into each competition except to the extent that any specific instruction in a competition provides otherwise.

  • By entering the competition entrants will be deemed to have read and understood these Terms and be bound by them. All of our decisions will be final and binding. All entrants are to be aged 18 or over unless any other age restriction is specified or implied. Entrants should, if under 18, obtain permission in advance from their parent or guardian.

  • All entries must be received by the closing date specified in the competition. Answers will be entered upon submission. No responsibility will be taken for any answers that are misdirected, lost for technical or other reasons or received after the closing date.

  • We reserve the absolute right to disqualify any entrant to any competition which we consider has used improper technical means to enter. Entrants are liable for their costs to access computer networks.

  • PRIZES

  • If for any reason an advertised prize is unavailable we reserve the right at our absolute discretion to substitute a similar prize of equivalent or greater value. Only one prize will be awarded per household. There will be no cash or other alternative to the prize offered and prizes are not transferable.

  • NOTIFICATION

  • The winner's name will be selected in a random draw, after the closing date, from all correct answers received. The winner of a prize will be notified within 28 days after the winner has been ascertained. Please allow 28 days for delivery of all prizes.

  • If the winner of the a competition is unable to take up a prize for any reason or if the winner cannot be notified after reasonable efforts having been made then we may dispose of the prize as we think fit without any liability to the winner for having done so. For each competition, only one prize will be awarded per entrant / email address. Names of winners will be available on request.

  • 21. REVIEWS

  • If you submit a review, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

  • You grant BBA and its sub-licensees the right to use the name that you submit in connection with such content, if they choose. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content.

  • You agree to perform all further acts necessary to perfect any of the above rights granted by you to BBA , including the execution of deeds and documents, at the request of BBA

  • RETURNS POLICY

  • Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions of Sale. (SEE ABOVE ) We reserve the right to change this Returns Policy at any time. This Returns Policy was last updated on 24/7/2019.

  • It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise then these need to be reported to us immediately so we can investigate.
  • Before attempting to return an order or item you will need to contact our customer service team to request a returns authorisation number. Without this number it can be difficult to process your return meaning the process may take longer. Customerservice@britishbarbers.com

  • YOUR STATUTORY RIGHTS

  • Our Returns Policy does not affect your statutory rights. For more information about your other statutory rights, please visit the UK Government's website at: www.direct.gov.uk or contact Consumer Direct, the Government funded consumer advice service on 08454 04 05 06.

  • RIGHT TO CANCEL

  • You have the right to cancel this contract within 14 days without giving reason.
  • The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the goods.

  • To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. by selecting the appropriate option in your account or a letter sent by post). You may use the example model cancellation form below, but it is not obligatory.

  • Please ensure that the items you are returning are unopened and in any original packaging. Unwanted goods need to be in pristine condition with any retail seals unbroken.

  • EFFECTS OF CANCELLATION

  • If you cancel this contract, we will reimburse to you all payments received from you, including the cost of delivery (except for supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

  • We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.

  • We will make the reimbursement without undue delay and not later than:
  • (a) 14 days after the day we receive back from you any goods supplied; or
  • (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods; or
  • (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel the contract.

  • We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. You will have to bear the direct cost of returning the goods.

  • MODEL CANCELLATION FORM

  • To: The British Barbers Association, Westminster House, Gravesend- Kent DA12 2PL
  • I hereby give notice that I cancel my contract of sale of the following goods:
  • Ordered on:
  • Order number:
  • Name of customer:
  • Address of customer:
  • Signature of customer (only if sent by paper):
  • Date:

  • WHAT SHOULD I DO IF I RECEIVE AN INCORRECT ITEM?

  • We have high standards when it comes to packaging your order however mistakes, do occur from time to time. Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience.

  • We will review each case individually when considering the return of the product; in some cases we may require further information such as pictures so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible.

  • WHAT SHOULD I DO IF MY ITEM IS DAMAGED?

  • Although we take care to prevent any damage to your goods during transit it is possible that problems may arise. Please accept our apologies if you have received a damaged item.
  • We ask that you do not refuse delivery, instead accept the goods and contact us immediately. Refusal may actually result in a delay of the parcel being returned.

  • You can contact us through email Customerservice@britishbarbers.com . Please attach any pictures you have of the damage to the message. A member of our team will review the details and offer the best resolution to resolve your query.

  • HOW DO I REPORT A FAULT WITH MY PRODUCT?

  • Please accept our apologies if you believe there is a fault with your item, we take all complaints regarding the quality of our products seriously and we will need to investigate the reported fault in more detail.

  • In order to do this we ask that you contact us through Customerservice@britishbarbers.comPlease provide details of the fault and where possible attach pictures to your message.

  • HOW DO I ARRANGE A RETURN?

  • Please contact our Customer Service team to arrange your return. We will need to know your order number, the item you want to return and the reason for return. Upon receipt of these details we will provide you with a unique returns authorisation number and all the necessary information to arrange the return.

  • Please package the item securely and ensure our returns form is included inside. You will need to obtain a proof of postage receipt when you send your item to us. Proof of postage does not cost anything but without it we may not be able to process your refund or replacement in the rare event that your item is lost in transit.

  • If you request a replacement and the product is no longer available, we will process a refund back to the original account used to purchase the item. Any item you have accepted and then returned is your responsibility until it reaches our warehouse. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods.

  • WILL YOU REFUND MY POSTAGE COSTS TO RETURN AN ITEM?

  • We are more than happy to refund postage costs to return an item where the return is required due to our error. For instance:
  • - If we sent you the wrong item
  • - If the item is damaged or faulty
  • - Where you are returning a substitute item which you do not want to keep

  • We will not refund postage costs to return items which are unwanted or no longer required. These costs will need to be covered by you, again we recommend using a delivery service that insures you for the value of the goods.

  • We will not refund postage costs to return any item due to reported damage or fault where no error was found in the testing process. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed.

  • COMPLAINTS

  • If you are not satisfied with the way in which we have handled the return, replacement or repair of any item, we want to hear about this. Our aim is to resolve the matter for you and ask that you please contact our customer service representatives at Customerservice@britishbarbers.com or by post at Customer Service Department, The British Barbers Association, Westminster House, Gravesend- Kent DA12 2PL

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